FAQ

How is it that they understand us better than some humans? There are many doggy question that we can’t answer, but all the questions about our Vivadogs boxes are answered here.

1. What is Vivadogs?

Viva dogs sends you a monthly box of snacks, accessories, toys and other products to celebrate, nourish and strengthen the bond with your dog. The price is only £19/box (monthly plan), £14/box (6 month plan) and £13/box (12 month plan. The value in shops is higher than £30.

2. What is included in my box?

The box contains a selection of 5 premium products tailored to the size of your dog, this includes toys, snacks, accessories and nutritional supplements for your dog to enjoy and look after his hygiene. Always just the best brands, in their original packaging.

3. Are there any additional costs to your service?

No, the prices listed on our website already include taxes and shipping costs

4. When I join, am I committing to stay subscribed?

No, you may unsubscribe anytime by sending an email to hello@vivadogs.com. if you choose the monthly plan. If you choose the 6 or 12 month plans you may cancel once the plan is finished. Please keep in mind that if you contact us before the 26th of the previous month, the next months box will be cancelled. Subscribers cancelling after the 26th of the month, are cancelling the subscription for the following month.

If you are subscribed to a 6 or 12 month plan, you can cancel it until the 26th of the previous month before it ends. From then on, your subscription will automatically renew.

5. Can I opt-out of a month’s box?

You may pause your subscription for one month at a time, just send us an email to hello@vivadogs.combefore the 26th of the previous month if you do not want to receive the current month’s box. If you request to pause your subscription after the 26th, you will be pausing your subscription for the following month.

6. When am I billed for my subscription?

The first payment is charged on purchase. Afterwards, the fee will be charged to your card on the 1st of each month.

7. How and when will I receive my box?

Your box will arrive by the last week of the month via Royal Mail. If you buy before the 25th you will receive your box the same month, if not, you will receive it the next month.

8. Are all your boxes the same?

No, the boxes are specifically designed for the size of your dog, and we will consider if your dog is a heavy chewer when selecting the toys =)

9. Will I know the contents of the box every month?

Yes, you can see the content of each months box in the section “In the box”, You can also have a look at previous boxes to see what awesome products we usually send.

10. Do you help animal rescue societies?

Yes, we donate at least 10% of our profit to animal charity organizations.

11. Can I change my shipping address?

To modify any shipping or delivery information, please email us at hello@vivadogs.com

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