FAQ

All the questions about our Vivadogs boxes are answered here. If you have any other queries, please drop us an email.

1. What is Vivadogs?

Vivadogs is a monthly box of snacks, accessories, toys and other products to celebrate, nourish and strengthen the bond with your dog. The price is only £19.90/box (monthly plan), £14.90/box (6-monthly plan) and £13.90/box (annual plan). The value in shops is higher than £30.

2. What is included in my box?

The box contains a selection of 5 different premium products tailored to the size of your dog. This includes toys, snacks, accessories and nutritional supplements for your dog to enjoy and look after his hygiene. Always just the best brands, in their original packaging. You can add an extra toy for £5.00 more, receiving a total of 6 products per month.

3. Are there any additional costs to your service?

No, the prices listed on our website already include taxes and shipping costs.

4. When I join, am I commited to stay subscribed?

To unsubscribe you have to send us an email at hello@vivadogs.com. before the 26th of the previous month. If you cancel after the 26th you will receive your last box at the incoming month and your subscription will then be cancelled.

If you subscribed to a 6-monthly or 12-monthly plan and wish to leave before your boxes number 6th or 12th, we will have to charge you the difference between your chosen subscription and the monthly plan, for each box received.

5. Can I opt-out of a month’s box?

You may pause your subscription by sending us an email tohello@vivadogs.com before the 26th of the previous month, letting us know which months you want your account to remain on hold. If you chose our 6-monthly or annual plan, you can pause for 3 months maximum.

6. When am I billed for my subscription?

The first payment is charged on purchase. Afterwards, the fee will be charged to your card on the 1st of each month.

7. How and when will I receive my box?

Our boxes are always dispatched on the last week of the month, so that the Royal Mails delivers it to you by the end of the month / beginning of next month’s. If you order before the 25th (incl.) you will receive your box the last week of the month. If you order after the 25th, you will receive your box the last week of next month.

8. Are all your boxes the same?

No, the boxes are specifically designed for the size of your dog, and we will consider if your dog is a heavy chewer when selecting the toys =)

9. Will I know the contents of the box every month?

Vivadogs is a surprise-based subscription. You can consult the ongoing month’s box in our homepage. You can also have a look at previous boxes to see what awesome products we usually send in the section “Our boxes”.

10. Do you help animal rescue societies?

Yes, we donate at least 10% of our profit to animal charity organizations.

11. Can I change my shipping address?

To modify any shipping or delivery information, please email us at hello@vivadogs.com

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